CARDIFF, Wales — Maria Raybould said it was easier to bury her late husband than it was to cancel his cellphone plan.
After David Raybould died from cancer in August, T-Mobile continued to send bills to cover the monthly contract. Maria Raybould was threatened by T-Mobile and bailiffs to pay up, The Telegraph reported.
She finally took her husband’s death certificate to a T-Mobile to prove her husband had died — and also brought along with an urn containing his ashes.
“I’ve been up to the shop with the death certificate, with a letter from the crematorium, the funeral bills — even his ashes,” she said.
But T-Mobile and bill collectors continued to hound her to play unpaid bills or a cancellation fee.
“It’s gone downhill since then,” Maria Raybould said. “I’ve had texts since then asking if David wanted to pay an extra (about $4) for broadband and letters saying that bailiffs would be coming.”
T-Mobile finally canceled the contract and apologized for the mix-up, claiming there was a delay to the automated process that cancels the balance.