DENVER — A roofing company that turned to the FOX31 Denver Problem Solvers for help in saving their good name has become a problem solver itself.

August and Pandora Rose dealt with a roofing contractor who took their money in June and didn’t finish the job. So Colorado Roofing Solutions came to the rescue.

The Roses paid nearly $6,000 for a new roof. Pandora said it started off promisingly enough.

“’Let’s get you on the schedule right away,” she said Matt Garrison with Pinnacol Roofing told her. “Very exuberant to start the work. Then, once he got that first check? Gone.”

Garrison vanished without finishing the work. The company only installed new gutters and a skylight that still leaked.

“What can you say? If you’re rolled over like that and someone runs away with your money, it hurts,” Pandora Rose said.

Enter Colorado Roofing Solutions. It’s hammering home a solution for the family without making any money for itself. The company’s CEO knows what it’s like to get a raw deal.

Earlier this month, Colorado Roofing Solutions asked the Problem Solvers for help with scammers using a name like theirs to harass people over the phone.

“A couple weeks ago, we got a phone call from the Colorado Springs Police Department asking us to stop calling people, and that they had 100 complaints that day,” Colorado Roofing Solutions CEO Chris Gonzales said.

Despite the company’s own difficult times, it’s not letting scammers stop them.

“No, we can’t. We’ve got to keep moving forward. We are here to help people take care of things. That’s what we are going to do,” Gonzales said.

It’s help the Problem Solvers wants to shine a light on — as the company becomes a problem solver, too.

“He swept in and took over with the insurance company to make it right. More or less he became a knight in shining armor,” Pandora Rose said.

The company knows it can’t shelter everyone against dishonest contractors. But at least it can sleep at night knowing it’s not part of the problem.

“I feel it’s 10 times harder to be a bad contractor than a good contractor. It doesn’t make sense to me,” Gonzales said.

“I’m very happy,” Pandora Rose said. “I’m happy.”

She has a beautiful new roof covering her happy home — and just in the nick of time. There’s another snowstorm in the forecast Wednesday and Thursday.

Gonzales said to avoid getting ripped off, the biggest recommendation he can make is to contact the Colorado Roofing Association. It can refer you to members who are licensed, insured and bound by a code of ethics.

Also, make sure you get a written contract from your contractor. It’s the law. Pandora Rose said Garrison did not give her one. She said Garrison also told her he only accepts cash, money orders or cashier checks.

Gonzales said that is a red flag. Most contractors accept personal checks and credit cards because they leave documented paper trails. They prefer not to take cash for the same reason.